Returns & Refund Policy
Returns & Refund Policy
At OneMoonday, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Order Cancellations
Orders may be canceled or modified within 24 hours of being placed.
After 24 hours, orders may have already entered processing or shipment, and we may be unable to make changes or cancellations.
If your cancellation request is approved within the 24-hour period, your refund will be processed within 5–7 business days.
Returns
We accept return requests within 30 days of delivery.
To be eligible for a return, items must:
- Be unused and in their original condition.
- Be returned in their original packaging.
- Not show signs of wear, damage, or misuse.
To initiate a return, please contact us at:
Please include your order number and the email address used when placing your order.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
For hygiene and safety reasons, used pet products cannot be returned unless they arrive damaged or defective.
Product Suitability
Please review all product descriptions, specifications, dimensions, and usage information carefully before placing your order.
Returns requested because the product does not meet personal preferences, expectations, or intended use are accepted only if the item is unused, in its original condition, and returned in its original packaging.
If you are unsure whether a product is suitable before purchasing, please contact our support team. We will be happy to assist you in making the best choice.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, refunds will be issued to your original payment method within 5–10 business days.
Original shipping charges (if applicable) are non-refundable.
Damaged, Defective or Incorrect Items
We take great care in packaging every order.
A product is considered damaged only if it arrives with a manufacturing defect or is physically broken upon delivery. Damage to the outer packaging during shipping does not qualify as product damage if the item itself remains in good condition.
If your item arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery.
Please email support@onemoonday.com and include:
- Your order number
- A description of the issue
- Clear photos showing the damage or incorrect item
If approved, we will provide a replacement or refund at no additional cost.
We do not offer refunds or replacements for products damaged through normal use, wear and tear, accidental damage, improper use, or misuse.
Shipping & Delivery
We work with trusted shipping partners to deliver your order as quickly as possible.
However, delivery times are estimates only and may be affected by circumstances beyond our control, including:
- Customs clearance
- Carrier delays
- Weather conditions
- Peak shipping periods
- Other transportation disruptions
Such delays do not qualify for refunds.
If your package appears significantly delayed, please contact us and we will do our best to assist you.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If you notice an error, please contact us within 24 hours of placing your order.
After this period, we cannot guarantee that the shipping address can be changed.
Orders shipped to an incorrect address provided by the customer may not be eligible for replacement or refund.
Refused or Unclaimed Packages
Orders that are refused by the customer or returned because they were unclaimed are not eligible for free reshipment.
If a refund is approved in these cases, shipping costs and any return fees incurred may be deducted from the refund amount.
Policy Updates
OneMoonday reserves the right to modify this Return & Refund Policy at any time without prior notice.
By placing an order with OneMoonday, you agree to the terms outlined in this policy.
If you have any questions, please contact us at: