Returns & Refund Policy
Returns & Refund Policy
At OneMoonday, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Order Cancellations
Orders may be canceled or modified within 24 hours of being placed.
After 24 hours, orders may have already entered processing or shipment and we may be unable to make changes or cancellations.
If your cancellation request is approved within the 24-hour period, your refund will be processed within 5–7 business days.
Returns
We accept return requests within 30 days of delivery.
To be eligible for a return, items must be unused, in their original condition, and in their original packaging.
To initiate a return, please contact us at:
Please include your order number and the email address used when placing the order.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the approval of your refund.
If approved, refunds will be issued to the original payment method within 5–10 business days.
Original shipping costs (if any) are non-refundable.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery.
Please email support@onemoonday.com and include:
- Your order number
- A description of the issue
- Clear photos showing the damage or incorrect item
If approved, we will provide a replacement or refund at no additional cost.
Lost or Delayed Shipments
While we work with trusted shipping partners, delivery delays may occasionally occur due to circumstances beyond our control, including customs processing, weather conditions, or carrier disruptions.
If your package appears lost or significantly delayed, please contact us and we will do our best to assist you.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If you notice an error, please contact us within 24 hours of placing your order. We cannot guarantee changes after this period.
Orders shipped to an incorrect address provided by the customer may not be eligible for replacement or refund.
Policy Updates
OneMoonday reserves the right to modify this Return & Refund Policy at any time without prior notice.
By placing an order with OneMoonday, you agree to the terms outlined in this policy.
If you have any questions, please contact us at: